heybaji | Privacy Policy

1. Introduction

HeyBaji ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the HeyBaji platform, how we use it, who we may share it with, and what choices you have. It applies to all users who access our website, mobile application, or any related service.

By registering an account or continuing to use HeyBaji, you confirm that you have read and understood this policy. If you disagree with how we handle personal data, please stop using the platform and contact us if you wish to have your account closed.

2. Information We Collect

We collect different types of information depending on how you interact with HeyBaji. The main categories are:

2.1 Information You Provide Directly

• Registration details: full name, date of birth, email address, mobile number, and residential address.
• Identity verification (KYC): copies of government-issued ID, proof of address, and payment method verification documents.
• Payment information: details related to your JazzCash, Easypaisa, Raast, bank account, or card used for deposits and withdrawals. We do not store full card numbers on our servers.
• Communications: messages, queries, or feedback you send to our support team.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device model, and unique device identifiers.
• Usage data: pages visited, games played, bets placed, time spent on the platform, and clickstream data.
• Cookies and similar technologies: session cookies, preference cookies, and analytics identifiers. See Section 7 for more on cookies.
• Location data: approximate location based on IP address, used for security checks and service availability.

3. How We Use Your Information

We use the information collected for the following purposes:

Purpose	Details
Account management	To create, verify, and maintain your HeyBaji account.
Service delivery	To process deposits, withdrawals, bets, and game activity in PKR.
Security & fraud prevention	To detect suspicious activity, prevent unauthorised access, and protect all users.
Customer support	To respond to your queries, complaints, and account requests.
Personalisation	To recommend relevant promotions, cricket betting markets, or casino games based on your activity.
Platform improvement	To analyse usage patterns and fix bugs or usability issues.
Responsible gaming	To monitor gaming behaviour and apply limits or interventions where necessary.
Legal compliance	To meet record-keeping, identity verification, and any applicable legal obligations.

4. Sharing Your Information

HeyBaji does not sell your personal data. We may share certain information with trusted third parties in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction data only to the extent needed to process payments.
• Identity verification providers: KYC and document verification may be handled by trusted third-party verification services.
• Technology and hosting partners: Our platform infrastructure is supported by cloud hosting and software providers who are bound by strict data processing agreements.
• Analytics providers: We use analytics tools to understand platform usage in aggregate. These providers do not receive personally identifiable information in a form that identifies you directly.
• Legal requirements: We may disclose personal data if required to do so by a valid legal process, to protect the rights of HeyBaji or other users, or to investigate fraud.

5. Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will retain certain data for a period as required to meet our legal obligations, resolve disputes, and enforce our agreements. After that period, your data will be securely deleted or anonymised.

Transaction records and identity verification documents may be retained for longer periods in line with standard financial record-keeping practices. This is standard practice for platforms handling real-money deposits and withdrawals in PKR.

6. Your Rights and Choices

You have the following rights with respect to your personal data held by HeyBaji:

• Access: You can request a copy of the personal information we hold about you.
• Correction: If any information is inaccurate or out of date, you can ask us to correct it.
• Deletion: You can request that we delete your personal data, subject to our legal retention obligations.
• Restriction: You can ask us to restrict how we use your data in certain circumstances.
• Objection: You can object to our use of your data for direct marketing or personalisation at any time.
• Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact our support team with your registered account details. We will respond within a reasonable timeframe. Please note that certain requests may require identity verification before we can act on them.

7. Cookies and Tracking Technologies

HeyBaji uses cookies and similar tracking tools to make the platform work properly and to improve your experience. Here's a breakdown of the types we use:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and basic navigation. These cannot be disabled.
• Preference cookies: Store your settings such as language preference and display options so you don't have to set them every time.
• Analytics cookies: Help us understand how users interact with the platform — which pages are popular, where users drop off, and how to improve the overall experience. Data collected is aggregated and not linked to individual identities.
• Marketing cookies: Used to show relevant promotions based on your activity on the platform. You can opt out of these through your browser settings or by contacting support.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling certain cookies may affect platform functionality.

8. Security Measures

We take the security of your personal data seriously. HeyBaji uses a combination of technical and organisational safeguards to protect your information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive personal and financial data
• Access controls to restrict who within our team can view personal data
• Regular security reviews and vulnerability assessments
• Two-factor authentication options for account login

While we work hard to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password and to never share your account credentials with anyone.

9. Children's Privacy

HeyBaji is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted. If you believe a minor has accessed our platform, please contact us right away.

10. Links to Other Platforms

Our platform does not contain links to external third-party websites. However, if you access HeyBaji via an affiliate or partner channel, please note that those external sites operate under their own privacy policies, which are outside our control.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, the revised policy will be published on this page with an updated date. For significant changes, we may also notify you via email or an in-platform message. We encourage you to check this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please reach out to our support team. You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full picture of how the platform operates.

Last reviewed: 2026. HeyBaji is committed to keeping this policy accurate and up to date.